Frequently Asked Questions, You may find the answer for yourself

*Orders may be delayed with USA Post due to COVID-19 – Please allow for additional delivery time until further notice.

Shipping times are approximately 1-3 business days depending on your location, holidays, weather and order traffic. We do not ship any orders on weekends or holidays. Tracking numbers are emailed to the account holder by end of day, and can take up to a day to update its progress. Your tracking may show that your order is going to another city during transit, this just means that the driver had to stop at the depot to have the order scanned.

Shipping is FREE on all orders over $500. Your order must have a subtotal of at least $200 after any discounts have been applied and before taxes.  Shipping fees are added if your order does not meet the requirement. Free shipping means that the system has calculated your total and it meets the minimum price bracket. 

Yes, we ship safely and discreetly.

We ship our orders in vacuum sealed scent proof bags, in unlabeled boxes that have been sprayed with a scent blocker to keep the order as low key as possible.

We don’t offer refunds if the package arrives late due to postal issues or delays. All orders are defaulted to “Signature Required” unless you change it at the checkout. If you receive your package at a community mailbox, we highly recommend you send it with a signature required to prevent theft, as well as it will keep your package sitting in extreme weather conditions for long periods of time. If you do not require a signature, we will not be held responsible for any lost or damaged packages, and no refunds will be issued.

If there is an issue with your order not arriving or missing, please DO NOT contact US Post. By doing so you will VOID our delivery guarantee and could result in your account being terminated. 

All products are final sale, there are no returns or exchanges for items you purchased.

If you have an issue with one of our disposable within 14 business days of receiving your order, please send customer service a short video. The video should show the issue at hand and show the oil levels in the cartridge.  If it’s proven to be defective, we will provide further action based on a case-by-case scenario.

Please contact Customer Service within 30 days if an unused and unopened edible product is:

  • Wrong item- we require a photo of the item in the vacuum sealed bag, and with the poly-mailer bag showing the invoice #.  We will verify with our inventory team and if proven, we will ship the correct item at our expense. We will not be replacing items that were ordered wrong, please verify your cart at the checkout before completing your order.
  • We are not responsible for packages that have been damaged during shipping.

    We will only be communicating with the account holder for any claims.

We accept varieties of payment methods like,

Cash App, Zelle, PayPal, Bitcoin

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